In response to a problem that strikes at the very heart of South Africa’s stability, together with Violence Prevention Through Urban Upgrading (VPUU) we developed a mobile inspection application: Cityspec. The app is specifically designed to help civil society organisations effectively monitor basic facilities and identify service delivery bottlenecks that disrupt so many lives in informal settlements.

Our mobile app development team put together an application that equips community workers to log reports in the field, take photos and capture GPS data automatically. A linked database enables the community workers to access parts lists with reference drawings to describe possible faults as precisely as possible.

The system also provides a browser-based control centre for coordinators to create and track tasks for specific workers, inspection items and areas.