How experience design transforms the healthcare experience

“It was at night but there wasn’t enough lighting. We were in a queue with many sick babies and their mums. We weren’t quite sure what would happen next or how long we had to wait which made us quite nervous…” Rushed and stressed, her two-year-old son in pain, Aliyah’s experience of a children’s hospital […]

COVID19 has changed visitor experiences. It’s time to respond.

Covis19 changed visitor experiences

As we start to accept that the threat of COVID19 won’t be disappearing anytime soon, visitor attractions around the world plan to re-open, cautiously trying to find a healthy balance between visitor engagement and safety from a potentially life-threatening virus. As with the virus, there is optimism this can be overcome, however, immediate and long-term […]