The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.
Specific Responsibilities
- Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation
- Ensure that the schedule, deadlines and client expectations and clearly communicated and understood by all
- Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations
- Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
- Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues
- Keep all project stakeholders informed throughout a project life cycle
- Compile project statistics into a deliverable report for clients
- Facilitate conversations with clients and respond to queries
- Assist with strategic planning and support organic client growth
Professional Qualifications / Experience
- Bachelor’s degree or equivalent experience
- 4 or more years of experience as an account manager, project manager, or combination of both
- Knowledge and experience with exhibition design, activations, interactive technology
- Working knowledge of MS Office, OneNote, SharePoint
Personal Qualifications / Attributes
- Excellent organizational, planning, management, and communication skills with an ability to work at all levels
- Strong attention to detail
- Client-focused, solutions-oriented, self-starter
- Willingness to work non-traditional hours (early morning, late evening), as required
