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The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

Specific Responsibilities

  • Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation
  • Ensure that the schedule, deadlines and client expectations and clearly communicated and understood by all
  • Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations
  • Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
  • Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues
  • Keep all project stakeholders informed throughout a project life cycle
  • Compile project statistics into a deliverable report for clients
  • Facilitate conversations with clients and respond to queries
  • Assist with strategic planning and support organic client growth


Professional Qualifications / Experience

  • Bachelor’s degree or equivalent experience
  • 4 or more years of experience as an account manager, project manager, or combination of both
  • Knowledge and experience with exhibition design, activations, interactive technology
  • Working knowledge of MS Office, OneNote, SharePoint


Personal Qualifications / Attributes

  • Excellent organizational, planning, management, and communication skills with an ability to work at all levels
  • Strong attention to detail
  • Client-focused, solutions-oriented, self-starter
  • Willingness to work non-traditional hours (early morning, late evening), as required

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